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Terms of Service

Last updated: 22 July 2026

Terms of Service – Pharmacy Weight Loss Northampton

Pharmacy Weight Loss Northampton
GPhC Registration No. 9012511
Last updated: July 2026

Please read these Terms of Service carefully before using our services. By placing an order or registering with us, you agree to be bound by these terms.

1. About Us

Pharmacy Weight Loss Northampton is a General Pharmaceutical Council (GPhC) registered online pharmacy operating in Northampton, United Kingdom (GPhC No. 9012511). We provide online weight loss consultations and dispensing services in accordance with UK law and GPhC standards.

2. Eligibility

To use our services, you must:

We reserve the right to decline any application where clinical criteria are not met or where providing treatment would not be in the patient's best interest.

3. Prescriptions

All prescription-only medicines (POMs) dispensed by us require a valid prescription issued by a registered prescriber following a clinical assessment. Our prescribers review your medical questionnaire and may request additional information or refuse a prescription if it is clinically inappropriate.

Prescriptions are issued solely at the clinical discretion of our prescribers. Submitting a consultation does not guarantee that a prescription will be issued. You must not share prescribed medicines with any other person.

It is your responsibility to provide accurate, complete, and up-to-date medical information. Providing false or misleading information may result in serious harm and termination of your account.

4. Payment

Payment is required in full at the time of ordering. We accept major debit and credit cards. All prices are displayed in pounds sterling (GBP) and are inclusive of VAT where applicable.

We reserve the right to amend prices at any time. You will always be shown the full price before completing payment. Your card will be charged only after your order is submitted.

5. Delivery

Once your prescription has been approved and dispensed by our pharmacist, orders are dispatched within 1 working day. Delivery times may vary due to courier delays or circumstances beyond our control.

Medicines will be dispatched in discreet, secure packaging. You are responsible for ensuring that someone is available to receive temperature-sensitive or tracked deliveries. We are not liable for delays caused by incorrect delivery information provided by you.

6. Cancellations and Refunds

You may cancel your order before your prescription has been approved by our pharmacist. To request a cancellation, please contact us as soon as possible at our registered email address.

Once a prescription has been dispensed, we are unable to accept returns of medicines for safety and regulatory reasons. This is in accordance with the Human Medicines Regulations 2012. Refunds will not be issued for dispensed medicines unless the product is faulty, damaged, or incorrectly supplied.

Consultation fees, where applicable, are non-refundable once a clinical assessment has been completed.

7. Medical Disclaimer

The information provided on our website and through our consultation service is for general informational purposes and does not replace professional medical advice. Our prescribers base decisions on the information you provide; we are not responsible for outcomes arising from inaccurate or incomplete information submitted by you.

Weight loss medications are intended to be used as part of a broader programme including diet and lifestyle changes. Results vary between individuals. If you experience any adverse effects, stop using the medication and seek immediate medical advice from your GP or call 999 in an emergency.

8. Data Protection and Privacy

We process your personal and health data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We aim to respond to all data-related enquiries within 48 hours. Please refer to our Privacy Policy for full details on how your data is used, stored, and protected.

9. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to These Terms

We may update these Terms of Service from time to time. The most current version will always be available on our website. Continued use of our services following any changes constitutes your acceptance of the revised terms.

11. Contact Us

If you have any questions about these terms or our services, please contact us through the details provided on our website. We are committed to resolving any concerns promptly and professionally.