Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Northampton | GPhC Registration No. 9012511 | Last updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Pharmacy Weight Loss Northampton is a GPhC-registered online pharmacy weight loss clinic serving patients in Northampton and across the UK. As a data controller, we are responsible for the personal information you provide to us when using our services.

Data We Collect

When you use our services, we may collect the following information:

Personal details: Full name, date of birth, address, email address, and phone number.
Health information: Medical history, current medications, weight, height, BMI, and other clinical details necessary to provide safe and appropriate weight loss treatment.
Payment information: Billing details processed securely through our payment provider. We do not store full card details.
Technical data: IP address, browser type, device information, and website usage data collected through cookies.

How We Use Your Data

We use your personal and health data for the following purposes:

To assess your suitability for weight loss treatments and provide clinical consultations.
To dispense and deliver approved prescriptions, with delivery typically completed within 1 working day once your pharmacist has reviewed and approved your consultation.
To communicate with you regarding your order, treatment, or any follow-up queries.
To maintain accurate and secure clinical records as required by GPhC standards and UK law.
To process payments securely and prevent fraud.
To improve our services and ensure our website functions correctly.

Our lawful basis for processing your data includes the performance of a contract, compliance with legal obligations, and the provision of healthcare services under UK GDPR Article 9(2)(h).

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our site. We use:

Essential cookies: Required for the website to function correctly, including secure login and session management.
Analytics cookies: Help us understand how visitors interact with our site so we can improve it.
Preference cookies: Remember your settings and choices to personalise your experience.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

Third-Party Sharing

We do not sell or rent your personal data to any third party. We may share your information only where necessary with:

Prescribing professionals: To facilitate clinical review and approval of your treatment.
Delivery providers: To fulfil and dispatch your order securely.
Payment processors: To handle transactions safely and in compliance with financial regulations.
Regulatory bodies: Such as the GPhC or NHS, where we are legally required to share information.

All third parties we work with are required to handle your data securely and in line with applicable data protection legislation.

Data Retention

We retain your personal and clinical records for a minimum of 8 years in line with NHS and GPhC guidance. After this period, data is securely deleted or anonymised. Payment records are kept only as long as required by law.

Data Security

We take appropriate technical and organisational measures to protect your data from unauthorised access, loss, or disclosure. All sensitive information is encrypted and stored on secure servers within the UK.

Contact Us

If you have any questions about this privacy policy, wish to access your data, request corrections, withdraw consent, or raise a data-related concern, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Phone: (+44) 116 4646009

Email: info@pharmacyweightloss.co.uk

You also have the right to raise concerns with the relevant data protection authority if you are unsatisfied with how we have handled your personal information.